API reference / Support

post/v1/support/tickets

Read or write your own support tickets

Operation
applicantSupportpostList
Authentication
API key

Request

Body

subjectstringrequired
messagestringrequired

Responses

201Support record.
idstringrequired
subjectstringrequired
statusstringrequired

one of: openin_progressresolvedclosed

prioritystringrequired

one of: lowmediumhighurgent

assigned_tostringnullrequired
created_atstringrequired
updated_atstringrequired
400The request body or query failed validation.
errorobjectrequired
401No key, an unknown key, a revoked key, or a key whose tenant is not active. All four return an identical body on purpose: distinguishing them would let a caller discover which partners we have.
errorobjectrequired
403`projects:write` is required. No partner key is ever issued this scope.
errorobjectrequired
404Not found, or not yours. A resource belonging to another tenant answers 404 rather than 403, because 403 would confirm the record exists.
errorobjectrequired

Example

curl
curl -X POST https://api.haavisa.com/v1/support/tickets \
  -H "Authorization: Bearer $HAAVISA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "<subject>",
    "message": "<message>"
  }'

More in Support

Something unclear? The eligibility guide explains the model behind the answers; the errors guide covers the envelope.